Return and Exchange

Return and Exchange Policy

  • Do you have an exchange policy?

we are happy to exchange your unopened Our Hair products are set in the right color within thirty (30) days of you receiving your order. Due to hygienic reasons, we only exchange items that have not been opened, worn, or tampered with.

  • May I exchange my order?

We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.
You may exchange your Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 30 days of receiving your order. Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.
only do returns for sets with in the same range, If you wish to return your set for a different set range your exchange will be treated as a return.

  • Why are Hair Extensions non-exchangeable if opened?

Due to health issues, We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other hair extension suppliers do not allow returns of opened items for the same reasons.

  • How can I exchange my hair extensions to the right color?

You must contact us first at ([email protected]) within the industry leading thirty (30) day exchange period.. All Hair Extensions, Wigs and other accessories must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address and instructions, Opened merchandise will not be exchanged.

  • Do I have to pay for the shipping of my Return?

You are responsible for all Return shipping costs and we recommend that you send your exchange with a tracking number as cwisostore will not be held responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.

  • What is the exchange period?

We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

  • How may I contact you?

You may contact us by e-mail at ([email protected]) and we will reply to you within 24 hours.

  • How do returns work for Haircare Products?

we offer a full return on unused or unopened  Hair Care products within 30 days of purchase.

  1. What is the return time frame?

Returns are usually processed within 10 business days from the delivery date at our facility. You can expect your refund within 3-5 business days after your return is accepted and processed. The sooner you return your items, the sooner you will receive a refund.

 2. How can I complete my return?

If you would like to return your hair care items please visit our contact us page send a message to us. We will contact you sooner ASAP